CIOs Advised to Put Customer Relationship Management Software on Their Radar Screens

2012 Current Lead

CIOs Advised to Put Customer Relationship Management Software on Their Radar Screens

While Meaningful Use, Accountable Care Organizations and ICD-10 are taking up a significant portion of hospital leaders’ attention these days, there’s another strategic initiative that should be added to the list, says a veteran industry watcher. And, she adds, expect to see some major market shifts as vendors, both big and small, jump on board to take advantage of the potential opportunities.

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Published continually since 1990, Inside Healthcare IT (formerly Inside Healthcare Computing) is the industry´s only independent information source for trends, intelligence, best practices and experts´ insights on health care information technology.

2012 Current Feature

Patients Need Education, Clinical Intervention to Spur PHR Use

Simply providing patients with a method to access their healthcare information will not ensure changes in patient outcomes, according to a recent study whose findings may warrant some additional thinking about the patient engagement and empowerment elements of Stage 2 Meaningful Use.  However, the study also suggests that providing educational and clinical intervention tools to
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Meaningful Use Registrations, Payouts Continue to Climb

Characterizing December as an “exceptional” month for Meaningful Use registration, attestation, and payments, Centers for Medicaid and Medicare Services (CMS) officials recently announced that $2.5 billion in Meaningful Use incentive payments had been distributed as of December 2011. Additionally, Robert Tagalicod from CMS reported to the HIT Policy Committee at its meeting earlier this month
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Ambulatory Surgery Center Uses Technology to Improve Efficiency, Patient Care

Surprise surgery cancellations or delays were costing Presidio Surgery Center time and money and Jessie Scott, administrator of the center, knew she had to find a solution.  Six months after implementing a Web-based pre-op system, Presidio has lowered operating costs by substantially reducing day-of-surgery cancellations, reclaimed valuable nursing time and increased patient satisfaction. “We had
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Our Take: The Difference Between Buy-In and Ownership

In many of the interviews we’ve done over the years, we hear a lot about the importance of clinician buy-in. The phrase “Clinicians won’t adopt technology unless you get them to buy-in to the system,” is something that always comes up when we’re talking with CIOs, consultants and vendors about systems implementation. But what does
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Expect to See Growing Number of Healthcare Payers Acquiring Healthcare Providers

While healthcare payers have  experimented in the past with acquiring healthcare providers, expect to see the deals getting larger and more frequent, says an industry analyst. Robert Booz, vice president and distinguished analyst in Gartner’s Industries Research area and a 30-year industry veteran, says he’s seeing a growing number of  healthcare payers acquiring healthcare providers,
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Size, Interdepartmental Cooperation key to Hospital’s Meaningful Use Attestation Success

Size makes a difference when it comes to successfully attesting to Meaningful Use Stage 1, says the IT director of a Critical Access Hospital. “Bigger hospitals may have started before we did but they’re still working on meeting Meaningful Use,” says Craig Wells, IT director at George C. Grape Community Hospital in Hamburg, Iowa.  “In
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Breaking News

DiagnosisOne Teams with Allscripts

  LOWELL, Mass., Dec 19, 2011 (BUSINESS WIRE) — DiagnosisOne, the clinical decision support and analytics company, today announced a strategic agreement with Allscripts, the leading global provider of Electronic Health Record (EHR) and other technologies essential to creating a Connected Community of Health(TM), to integrate its industry leading smartPath healthcare informatics platform with the
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Xerox subsidiary buys medical records company

Office equipment and software maker Xerox Corp. announced that its ACS subsidiary bought The Breakaway Group, a cloud-computing company, to expand its electronic medical records business. Terms of the deal were not disclosed. The Breakaway Group, based in Denver, owns a training simulation program called PromisePoint that helps medical workers learn to use electronic records.
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Mirth Selected to Power Crescent City Beacon Community

Mirth Corporation, a global leader in commercial open source healthcare information technology, announced that the Crescent City Beacon Community (CBCC), one of 17 federally funded Beacon Communities nationwide, will utilize their full suite of interoperability and care management solutions to achieve its innovative vision for connected care across the greater New Orleans area. The Beacon
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St. Vincent’s HealthCare Chooses Orion Health For Health Information Exchange

Orion Health, the leader in health information exchange (HIE) and healthcare integration solutions, today announced that St. Vincent’s HealthCare, a faith-based, not-for-profit health system in Jacksonville, Fla., has selected Orion Health HIE to connect disparate software systems and enable enterprise-wide sharing of clinical data as well as communications with community physicians. St. Vincent’s HealthCare will
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Massachusetts eHealth Collaborative Helps Adirondack Region Medical Home Project Achieve Major Milestone In Care Coordination

The Adirondack Region Medical Home Pilot Program recently had 29 of 31 primary care practices recognized as Level 3 Patient Centered Medical Homes from the National Committee for Quality Assurance (NCQA) – the highest level achievable. With the implementation support services and expertise of the Massachusetts eHealth Collaborative (MAeHC), the healthcare providers of the Adirondack
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Single Touch Systems Inc. and NextGen Management LLC Partner to Deliver a Broad Range of Doctor-to-Patient Mobile Messaging to National Network of Physicians

Single Touch Systems Inc. announced an agreement with NextGen Management LLC that will allow doctors in NextGen’s network to deliver wellness-focused mobile communications and branded content to their patients. Utilizing Single Touch’s proprietary messaging platform, NextGen’s newest offering will be marketed to health care professionals under the brand name, “Doctor’s Communication Services” (DCS). This service
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